Current order creation time: 4-6 weeks. Some MDH Toys are in stock on Amazon Prime (Canada).

Some items available as rush orders. (Please message or call us before placing a rush order)

Returns and Exchanges

Returns and exchanges

Contact me within 3 days of delivery

Ship items back within 7 days of delivery



Cancellations

Request a cancellation within: 6 hours of purchase. Any orders cancelled after 6 hours from purchase will be subject to 50% restocking fee as most orders are started on the same day I get the order.



Exchanges

I don't accept exchanges but please contact me if you have any problems with your order.



The following items can't be returned or exchanged because of the nature of these items. Unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Costume accessories (for health/hygiene reasons)



Returns and exchange details



All of the items in my webstore are made specifically for you when you order it. There is a 6 hour window left between when you place your order and placing an order cancellation request. Cancellation requests must be placed in writing via email messaging. Orders not yet shipped that are cancelled after 6 hours of placing an order will be subject to 50% restocking fee.



Refund Conditions

  • retail box or retail bag packaging is unopened and undamaged
  • you have contacted us in writing via email within 3 days of receiving the item to obtain a return number.
  • personalized items and custom created items are non returnable/non refundable.
  • customer is responsible for all shipping costs to and from manufacturer including tracking and insurance.
  • if product is returned without authorization, no refunds will be applied (this includes shipments marked return to sender)
  • Refunds are for product only and are subject to a 50% restocking fee.
  • Refunds will be processed once we have received product and verified that the retail packaging has been unopened.


We have the right to refuse a refund if retail package is opened, damaged or if pieces are missing from the shipment. Customer is responsible for ALL shipping fees including shipping the item back to us. Eligible items must be shipped back to us with tracking and insurance.