Returns and Exchanges
ReturnsAt this point of time we are not accepting returns.
CancellationsAny order cancellation must be requested within 30 minutes of placing an order with us. If an order is cancelled after 30 minutes of placing an order, there will be a 25% restocking fee charged. Orders already started cannot be cancelled.
We don't accept exchanges but please contact us if you have any problems with your order.
Warranty, Repairs, Replacements
We guarantee that all our toys will come to you in brand new condition, with packages ready to be open and be played with. In the unlikely event that there is a manufacturer defect, please notify us complete with photos within 10 days of being received. Knots, mineral streaks, burls and natural wood grain properties are not considered defects.
Although we are not responsible for damage done to our products by customers, their kids or their pets, we do understand that things happen. If something happens to your toy please contact us. Although some items can't be repaired or replaced, we can replace or repair a part to most items and sets for a small fee of under $10. Customers are responsible for shipping to and from us as well as paying for the repair fee.