Most items: 14.99 shipping anywhere in Canada. 5-7 day creation time not including shipping.

Custom name puzzles now booking for January 2019

Shop Policies

Shop Policies

Last updated on Oct 15, 2018

Welcome to M.D. Handfield Designs Inc, a handmade wooden toy manufacturer located in Beaumont, Alberta, Canada. All of our wooden toys are made in Alberta with the assistance of independently contracted woodworkers and independently contracted artists. We follow strict toy manufacturing guidelines as per Canadian toy manufacturing laws, CE Toy Directive (European Union) and the CPSC.

 

Returns and exchanges

Returns:

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 6 hours of purchase. Any orders cancelled after 6 hours from purchase will be subject to 50% restocking fee as most orders are started on the same day I get the order.

 

I don't accept exchanges

But please contact me if you have any problems with your order.

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Costume accessories 
  • Items on sale

Returns and exchange details

All of the items in my webstore are made specifically for you when you order it. There is a 6 hour window left between when you place your order and placing an order cancellation request. Cancellation requests must be placed in writing on this platform via Etsy messaging. Orders not yet shipped that are cancelled after 6 hours of placing an order will be subject to 50% restocking fee.
In the rare event that you want to return an item, we accept returns under these conditions:
  • retail box or retail bag packaging is unopened and undamaged
  • you have contacted us in writing via email within 3 days of receiving the item to obtain a return number.
  • personalized items and custom created items are non returnable/non refundable.
Please note:
  • customer is responsible for all shipping costs to and from manufacturer including tracking and insurance.
  • if product is returned without authorization, no refunds will be applied (this includes shipments marked return to sender)
  • Refunds are for product only and are subject to a 50% restocking fee.
  • Refunds will be processed once we have received product and verified that the retail packaging has been unopened.
  • We have the right to refuse a refund if retail package is opened, damaged or if pieces are missing from the shipment.
  • Customer is responsible for ALL shipping fees including shipping the item back to us. Eligible items must be shipped back to us with tracking and insurance.

 

Payment

This shop accepts all major credit cards, PAYPAL payments, and electronic funds transfers. As a corporation, we are required to collect GST/HST. According to the government of Canada, GST/HST is based on the provincial destination of where the goods are going to. If payment does not clear within 48 hours of payment submission, we reserve the right to cancel the order.

Shipping

Items will be shipped to the address you provide to us. Shipping usually takes up to 10 days in Canada.
If you would like to avoid shipping costs, you can make arrangements to pick up from our studio in Edmonton, Alberta. To pick up from my art studio, simply choose pickup option at checkout. 
Sorry, but any order needing to be shipped out that uses the pickup code will be cancelled.
Shipping Confirmation and Tracking Your Order.
You will be sent a shipping confirmation email when your order ships or is ready to be picked up. Your order will ship once it has been completed and when your payment has cleared.
• Shipping within Canada takes approx. 7-10 business days via Canada Post
• All orders are shipped with tracking and insurance
• We can guarantee our ship by date but not the exact date your order will arrive to your door.
• Business days are Monday to Friday
USA Shipping: Please make your purchases through our Etsy store which is set up to handle US funds and payments. www.mdh-toys.com
***Please note: Ship by dates are guaranteed. We do not guarantee arrival dates. We can not issue a refund for orders, that do not arrive "on time", due to postal delays. Thank you for your understanding.****
Damaged Goods:
In the rare event that something does get damaged during shipping, We will fully replace damaged merchandise and ship the replacement to you as soon as possible. Please message us with proof of damage. When we get reimbursed from Canada Post for shipping damage, we will reimburse you. It may take up to 30 days for a claim to go through Canada Post. Please contact us if you have any questions/concerns about your order.

Additional policies and FAQs

Safety -Toy safety is very important to us. We are compliant with toy manufacturing laws in the following countries/continents: Canada (CCPSA), USA(CPSIA/CPSC), and Europe (CE Directive)

 

 

 

Coupon Codes and Discounts:

One coupon code per order. Coupon Codes cannot be stacked. Add-on coupon codes must be used for items they are meant for as per listing instructions.

 

 

 

 

Price/Picture/Description Changes:

  • All prices, pictures and descriptions and availability of items on this site are subject to change without prior notice.
  • When you place your order with us, you agree to the price and terms indicated on our website on the day of your order purchase. Price differences related to future or past prices in our store are not refundable.
  • by placing an order with us, you understand and agree that you have read the listing, taken note of all materials used and finished sizes of items, understand what comes with the item listing you purchased and have read the age recommendations and any warnings associated with the product.

 

Custom Orders

All of our products are made to order. We offer the options to customize the toys we currently have by choosing colour options or theme options. We do not custom make products not already found in our lineup of toys.

 

 

 

Ethics and Copyrights

We are a company that complies with copyright laws pertaining to licensed characters, logos and trademarks. As per law, no exact copyrighted characters can be made for commercial purposes. We reserve the right to refuse requests for custom items based on copyrighted materials. In addition to this, we hold our own copyrights for our original wooden toys. We ask that other artists and shops respect this. We would rather not have to take legal action to protect our works, but will if the need arises.

 

 

 

Legal 

We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product. - We reserve the right to refuse any sale at any time. - We reserve the right to change our policies at any time.

 

Liability Limitations

IN NO EVENT SHALL MD HANDFIELD DESIGNS INC, MDHANDFIELDDESIGNS.ETSY.COM, MDHDESIGNS.CA, MDHTOYS.CA OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES AND/OR INJURIES, EVEN IF MD HANDFIELD DESIGNS, MDHANDFIELDDESIGNS.ETSY.COM, MDHTOYS.CA AND MDHDESIGNS.CA HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND/OR INJURIES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Applicable Law The laws of the Province of Alberta will govern these Terms of Use without giving effect to any principles of conflict of law.