Shop Policies

Shop Policies

Last updated on August 20, 2020

Welcome to M.D. Handfield Designs Inc, a handmade wooden toy manufacturer located in Colinton, Alberta, Canada.

 

Returns and exchanges

At this point of time we are not accepting returns

 

Cancellations

At this point of time we are not accepting order cancellations as your order will often be started the same day you make your purchase.



Exchanges

I don't accept exchanges but please contact me if you have any problems with your order. 


Payment

This shop accepts all major credit cards, PAYPAL payments, and electronic funds transfers. As a corporation, we are required to collect GST/HST. According to the government of Canada, GST/HST is based on the provincial destination of where the goods are going to. If payment does not clear within 48 hours of payment submission, we reserve the right to cancel the order.

Shipping

Items will be shipped to the address you provide to us. Shipping usually takes up to 10-14 days within Canada, but may take longer due to the covid crisis.
Shipping Confirmation and Tracking Your Order.
You will be sent a shipping confirmation email when your order ships or is ready to be picked up. Your order will ship once it has been completed and when your payment has cleared.
• All orders are shipped with tracking and insurance
• We can guarantee our ship by date but not the exact date your order will arrive to your door.
• Business days are Monday to Friday
***Please note: Ship by dates are guaranteed. We do not guarantee arrival dates. We can not issue a refund for orders, that do not arrive "on time", due to postal delays. Thank you for your understanding.****
Damaged Goods:
In the rare event that something does get damaged during shipping, We will fully replace damaged merchandise and ship the replacement to you as soon as possible. Please message us with proof of damage. When we get reimbursed from for shipping damage, we will reimburse you. It may take up to 30 days for a claim to go through and get approved. Please contact us if you have any questions/concerns about your order.

Additional policies and FAQs

 

 

Coupon Codes and Discounts:

One coupon code per order. Coupon Codes cannot be stacked. Add-on coupon codes must be used for items they are meant for as per listing instructions.

 

 

 

 

Price/Picture/Description Changes:

  • All prices, pictures and descriptions and availability of items on this site are subject to change without prior notice.
  • When you place your order with us, you agree to the price and terms indicated on our website on the day of your order purchase. Price differences related to future or past prices in our store are not refundable.
  • by placing an order with us, you understand and agree that you have read the listing, taken note of all materials used and finished sizes of items, understand what comes with the item listing you purchased and have read the age recommendations and any warnings associated with the product.

 

Custom Orders

All of our products are made to order. We offer the options to customize the toys we currently have by choosing colour options or theme options. At this time we do not custom make products not already found in our lineup of toys.

 

 

 

Ethics and Copyrights

We are a company that complies with copyright laws pertaining to licensed characters, logos and trademarks. As per law, no exact copyrighted characters can be made for commercial purposes. We reserve the right to refuse requests for custom items based on copyrighted materials. In addition to this, we hold our own copyrights for our original wooden toys. We ask that other artists and shops respect this. We would rather not have to take legal action to protect our works, but will if the need arises.

 

 

 

Legal 

We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product. - We reserve the right to refuse any sale at any time. - We reserve the right to change our policies at any time.

 

Liability Limitations

IN NO EVENT SHALL MD HANDFIELD DESIGNS INC, MDHANDFIELDDESIGNS.ETSY.COM, MDHDESIGNS.CA, MDHTOYS.CA OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES AND/OR INJURIES, EVEN IF MD HANDFIELD DESIGNS, MDHANDFIELDDESIGNS.ETSY.COM, MDHTOYS.CA AND MDHDESIGNS.CA HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND/OR INJURIES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Applicable Law The laws of the Province of Alberta will govern these Terms of Use without giving effect to any principles of conflict of law.