Coastal Rainbow Stacker
Most online payment processors are now requiring tracking numbers for most orders placed online. We are no longer offering pickups due to this. All orders will be shipped with tracking using Canada Post.
Shipping Confirmation and Tracking Your Order
When your order has been created and packaged, an automatic email will be sent to the email you used at checkout. Please watch for this email as it will contain your tracking number or request you to contact us for pickup arrangements depending upon the shipping method you requested.
On average Canada Post takes approx 3-15 business days to deliver items within Canada once we drop your orders off at the Post office. This will vary due to their volume levels and covid-19 shutdowns. Unfortunately we have no control over this as we rely on the post office to deliver mail (we live on a farm and the post office is our only delivery service in remote rural Alberta)
On average Canada Post takes approx 12-30 business days to deliver items from our location to any one place in USA once we drop your orders off at the Post office. This lead time will vary due to custom volume levels and covid-19 shutdowns. Unfortunately we have no control over this as we rely on the post office to deliver mail (we live on a farm and the post office is our only delivery service in remote rural Alberta). We are willing to export from Canada, but as purchaser, you are the importer to your country. This means that YOU are responsible for all tax, duties, brokerage and customs charges. We will not refund if you decide you don't want to pay those charges or if your country's customs department won't let you bring it in to the USA. By making a purchase from us, you agree to these terms. All sales are final.
Canada Post is not providing us with any lead times to deliver items from our location to yours. Lead times will vary due to custom volume levels and covid-19 shutdowns. Unfortunately we have no control over this as we rely on the post office to deliver mail (we live on a farm and the post office is our only delivery service in remote rural Alberta). We are willing to export from Canada, but as purchaser, you are the importer to your country. This means that YOU are responsible for all VAT charges, taxes, duties, brokerage and customs charges pertaining to your order as well as making sure that this product is allowed in your country. We will not refund if you decide you don't want to pay those charges or if country's customs won't let you bring it in to the UK. By making a purchase from us, you agree to these terms. All sales are final.
Everything in our shop is made to order. We guarantee that we will make the items in the creation time we promised and bring it to the post office within that time frame. We do not guarantee the date your package will arrive to you by, but you will be sent a tracking number for your order so that you can track your package via Canada Post’s website.
Shipping Confirmation and Tracking Your Order
We will send you a shipping confirmation email with your tracking number when your order ships out. Your order will ship once Your payment has cleared and your order has been made. As our shop is all made to order, no order will begin until your payment has cleared.
***Please note: Ship by dates are guaranteed. We do not guarantee arrival dates. We can not issue a refund for orders, that do not arrive "on time", due to postal delays. Thank you for your understanding.****
Shipping Damage Claims
In the rare event that something does get damaged during shipping, We will fully remake damaged merchandise and ship the replacement to you as soon as possible once the post office approves the claim which may take up to 30 days.
If you have shipping damage we will need:
1. photo proof of shipping damage
2. depending upon value of items we may need you to go into post office with damaged item and box. (We will let you know if this is the case as we will not know until the post office directs us.)
In the rare event that a package goes missing, the post office needs to be contacted for the last package location co-ordinates. In the event of a package missing after being marked delivered, a police report will need to be filed. Please message us with a copy of the police report. Once we receive that from you, we will remake and ship a replacement item
Wrong Shipping Address:
We ship to the address you provide when you place your order. If a wrong shipping address was accidently put in the shipping instructions on the order and the order gets returned to us after the shipping you will need to pay the shipping fee once again to get the order out to your correct address. We do not refund for wrong shipping addresses on order forms.
Return To Sender Packages:
Return to sender packages are considered forced returns. We have an all sales final, no return policy and do not refund packages that are marked return to sender
Please contact us using the contact for on the bottom of the website if you have any questions/concerns about your order.
MD Handfield Designs Mailing Address:
PO Box 140 Colinton, Alberta T0G 0R0
Have questions about our toys or want us to make you a custom toy or decor piece?
Please message us.
In person pickup arrangements can be made. We now offer pickup at our studio location as well as pickup from the Handfield Farms booth at the Athabasca Farmers Market. Please message us for order pickup arrangements.